Protecting Your Data Is Our Responsibility

Introduction & Scope

bta88 is a safe and reliable online gaming platform for users in Bangladesh. We believe that protecting the privacy of your personal information is our ethical and legal responsibility. This Privacy Policy ("Policy") applies to the bta88 website, mobile version, and all associated services.

By reading this policy, you will learn:

• What types of information we collect and why;
• How collected information is used and stored;
• Who your information may be shared with;
• What measures we take to keep your information secure;
• What rights you have over your information.

What Information We Collect

We collect various types of information when you create an account, use our services, and complete financial transactions on the bta88 platform. This information is divided into two main categories: directly provided information and automatically collected information.

2.1 Directly Provided Information

Information you personally provide to us includes:

• Identity information: Full name, date of birth, nationality;
• Contact information: Email address, mobile number;
• Account information: Username, password (stored in encrypted form);
• Identity verification information: National ID card or passport details (where applicable);
• Financial information: bKash, Nagad or Rocket account numbers, bank account details — for transaction processing purposes only;
• Support communications: Information provided via live chat or email.

2.2 Automatically Collected Information

When you use our platform, the following information is collected automatically:

• Device information: IP address, device type, operating system, browser type and version;
• Usage information: Login time, pages visited, links clicked, session duration;
• Location information: Country or region inferred from IP address;
• Cookie and tracking information: Session cookies, preference cookies, and security tokens.

How Collected Information Is Used

bta88 uses collected information only for specific and lawful purposes. Your information is processed for the following reasons:

3.1 Service Delivery & Operations

• Creating and managing accounts;
• Processing betting, gaming, and financial transactions;
• Processing deposits and withdrawals via bKash, Nagad, Rocket, and bank transfers;
• Managing welcome bonuses, VIP rewards, and other promotions.

3.2 Security & Fraud Prevention

• Detecting and preventing suspicious activity;
• Identifying multiple accounts or fraud attempts;
• Preventing unauthorized access to accounts;
• Verifying age under responsible gaming policy.

3.3 Customer Service

• Providing support via live chat and email;
• Processing complaints and requests;
• Sending important service-related notifications.

3.4 Service Improvement

• Testing and improving platform functionality;
• Analyzing user experience;
• Identifying and resolving technical issues.

Information Sharing & Disclosure

We may share your personal information with third parties in the following limited and necessary circumstances:

4.1 Payment Processors

To complete financial transactions — processing deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer — the necessary transaction information is shared with the relevant payment service providers. These organizations operate under their own privacy policies.

4.2 Technology & Service Partners

Trusted third-party software and server services are used for the technical operation of our platform. These partners operate under strict confidentiality agreements and are only permitted to use your information for designated purposes.

4.3 Legal Obligations

If disclosure of your information is required by law, court order, or a lawful request from a competent authority, bta88 will comply with that obligation. In such cases, we will always disclose only the minimum information necessary.

4.4 Corporate Changes

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new operating entity. We will notify you in advance of any such change to the extent possible.

Cookies & Tracking Technologies

The bta88 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience on our platform.

5.1 Types of Cookies We Use

• Essential cookies: Indispensable for maintaining login sessions, storing security tokens, and ensuring the core functionality of the website. Without these cookies, the platform does not work properly.
• Functional cookies: Used to remember language preferences, game settings, and other personalized experiences.
• Analytical cookies: Collect anonymous statistics to monitor website usage and improve our services.

5.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. Please note, however, that disabling essential cookies may prevent some core bta88 services from working properly.

Data Security Measures

bta88 applies industry-standard technical and organizational measures to keep your personal information secure. The key components of our security framework are:

• SSL Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS technology, preventing third parties from reading it.
• Password Hashing: Your password is never stored directly — it is converted and stored using a strong cryptographic hashing method.
• Access Controls: Only authorized staff and individuals who need access for a specific purpose are granted access to your information.
• Regular Security Reviews: Our systems and processes are regularly reviewed and tested to maintain security standards.
• Data Minimization: We collect only the information that is strictly necessary to provide our services — we avoid collecting excess data.

Data Retention Period

bta88 retains your personal information for as long as it is needed to provide our services and fulfill the purposes described in this policy. The following factors are considered when determining retention periods:

• Active accounts: All necessary information is retained for as long as the account remains active.
• Financial transaction records: Retained for a specified period to meet legal and financial obligations.
• Closed or inactive accounts: Even after an account is closed, certain information may be retained for a specified period for fraud prevention, settling legal claims, and regulatory requirements.
• Log files: System logs and access records are retained for a short period and then automatically deleted.

Once the designated retention period has ended, your information is securely deleted or anonymized.

Your Rights

As a user of the bta88 platform, you have the following rights regarding your personal information:

8.1 Right to Access

You may request at any time to know what information we hold about you. Based on your request, we will provide a summary of the stored information.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected or updated. Some information can be changed directly through your account settings.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may not be possible to delete where legal obligations or ongoing transactions apply.

8.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted, particularly when you dispute the accuracy of the information or believe the processing is unlawful.

8.5 Right to Lodge a Complaint

If you have any concerns about how your information is processed, please first contact our support team. We will investigate your complaint properly and work to resolve it.

Protection of Minors

bta88's services are for persons aged 21 and above only. We do not knowingly collect or process information from anyone under the age of 21.

We follow an age verification process at account registration. If a minor's information enters our system for any reason, we will immediately close that account and delete the associated information.

If you believe a minor has registered on our platform, please notify us at [email protected].

Policy Changes & Updates

bta88 may amend this Privacy Policy at any time due to business needs, technological changes, or legal obligations. If any significant changes are made to the policy, we will notify you in the following ways:

• By displaying an updated notice on the website;
• By sending a notification to your registered email address (where applicable);
• By changing the "Last Updated" date at the top of this page.

If you continue to use bta88 after the updated policy is published, you are considered to have accepted the updated policy. We therefore recommend that you review this page regularly.

If you have any questions or concerns about any part of this policy, our 24/7 support team is ready to assist you.